TERMS & CONDITIONS

Welcome to Komodo Saurus Adventure. These Terms and Conditions govern the use of services, tour package bookings, payments, cancellations, and travel policies applicable to all Komodo Saurus Adventure customers. By making a booking or using our services, customers are deemed to have read, understood, and agreed to all applicable Terms and Conditions.

Payment

• 50% Down Payment on booking date and rest should be paid latest 21 days prior to the date trip
• A 50% deposit is required to secure your flight ticket from Bali to Labuan Bajo due to limited flight availability
• All payment should be transfer to the bank account under the name of Hendrikus Fedi via Bank Tranfer or PayPal
• There are no refunds for any reason unless the ship cancle the trip due to the bad weather in Labuan Bajo with a sailing prohition letter by the harbourmaster
• Itenerary is subject to the weather and other conditions,safety for the guest is our priority
• No refund fee under 21 days by any reason from the guest (sick,flight ticket cancles,hotels booked)

Insurance

We do not provide any insurance in our packages. Komodo Saurus Adventure is a local tour operator that only provides tour packages and transportation services to make your adventure in Indonesia easier, specifically in Flores, Komodo, and Bali.
Please ensure that you have your own travel insurance from your country before traveling abroad. Travel wisely!  

General Terms and Conditions

1. Komodo Saurus Adventure provides travel and tourism activity services in Labuan Bajo and the Komodo National Park area.
2. Travel packages may consist of private tours, shared tours, or other tourism services, depending on the available packages.
3. Details regarding destinations, itineraries, facilities, duration, pricing, and services may vary by package.
4. Komodo Saurus Adventure reserves the right to adjust the itinerary in the event of conditions that could affect safety, comfort, or the smooth operation of the trip.
5. Customers are required to provide accurate and complete information when making a booking.
6. Customers are responsible for ensuring that the information provided—including names, the number of participants, contact numbers, and travel details—is correct.

Tour Booking

1. Bookings can be made via the website, WhatsApp, or official Komodo Saurus Adventure communication channels.
2. A booking is considered accepted once the customer receives confirmation from Komodo Saurus Adventure.
3. Customers are required to provide the information necessary for the reservation process.
4. The availability of tours, boats, vehicles, guides, and other facilities depends on conditions and availability on the travel date.
5. Komodo Saurus Adventure does not guarantee availability before official booking confirmation.
6. For group bookings, customers may be required to provide details regarding the number of participants and travel requirements in advance.

Pricing and Payment

1. The tour prices listed on the website are based on the information and inclusions specified for each package.
2. Prices are subject to change at any time due to factors such as service availability, changes in operating costs, travel seasons, or policies of relevant parties.
3. Details regarding payment amounts, deposits, and final payments will be provided during the booking process.
4. A booking is not considered final until the required payment has been received and confirmed.
5. Any additional costs incurred beyond the inclusions listed in the package are the customer's responsibility.
6. Customers are advised to retain proof of payment as a record of the transaction.

Reservation Confirmation

1. Once payment is received, Komodo Saurus Adventure will provide a reservation confirmation in accordance with the package terms.
2. Customers are required to verify the reservation details, including travel dates, number of participants, the selected package, pick-up point, and other relevant information.
3. In the event of any data errors, customers must contact Komodo Saurus Adventure immediately.
4. Reservation changes made after confirmation may incur additional charges or be subject to availability.

Cancellation by the Customer

1. Tour cancellations must be communicated to Komodo Saurus Adventure via official communication channels.
2. Refund terms depend on the timing of the cancellation and the specific conditions of each package.
3. Cancellations made close to the departure date may be subject to cancellation fees.
4. Non-refundable payments made to third parties may be included in the non-refundable portion of the costs.
5. If a customer fails to appear at the agreed time and location without prior notice (no-show), the payment may be deemed non-refundable.
6. Specific cancellation terms communicated at the time of booking shall prevail in the event of a conflict with these general terms.

Changes or Cancellations by Komodo Saurus Adventure

1. Komodo Saurus Adventure reserves the right to modify schedules, routes, destinations, or itineraries due to circumstances beyond our control.
2. Such circumstances may include adverse weather, sea conditions, destination closures, government or park authority policies, transportation disruptions, vessel conditions, emergencies, or other safety-related factors.
3. Any changes made will prioritize the safety and comfort of our customers.
4. If a tour must be cancelled due to specific circumstances, payment settlements or refunds will be handled in accordance with the applicable package policies and terms.
5. Komodo Saurus Adventure is not liable for any personal expenses incurred by customers as a result of trip changes or cancellations—such as flight tickets, private accommodation, or other travel costs—unless otherwise agreed upon in writing.

Itinerary and Destination Changes

1. The itinerary included in the package is a travel plan and is subject to change.
2. The order of destination visits may change depending on travel conditions.
3. Certain destinations or activities may be unavailable due to weather, sea conditions, area closures, safety factors, or decisions by authorities.
4. Komodo Saurus Adventure will endeavor to provide suitable alternatives if a specific destination or activity cannot be carried out.
5. Itinerary changes made for safety reasons are not considered a breach of service, provided such changes are necessary to ensure customer safety.

Vessel and Transportation Terms

1. The transportation provided depends on the selected package and the number of participants.
2. The availability of vessels or vehicles may be affected by operational conditions, weather, the number of participants, and operator policies.
3. Customers must follow the instructions of the captain, crew, driver, or guide throughout the journey.
4. Customers are prohibited from engaging in actions that could endanger themselves, other participants, the crew, or the transportation facilities.
5. Departure schedules are subject to change due to weather, sea, or port conditions, or other operational factors.

Health and Safety

1. Customers are responsible for ensuring that their physical condition allows them to participate in the chosen activities.
2. Customers must inform Komodo Saurus Adventure of any specific conditions that could affect safety during the trip, insofar as they are relevant to the planned activities.
3. For marine activities, trekking, snorkeling, or other physical activities, customers must follow the safety instructions provided by guides and crew members.
4. Komodo Saurus Adventure reserves the right to limit or terminate a customer's participation in specific activities if it is deemed that such participation could endanger the customer or other participants.
5. In the event of an emergency, necessary measures may be taken to ensure the customer's safety.

Snorkeling and Marine Activities

1. Snorkeling and other marine activities are subject to weather and sea conditions.
2. Customers must attend a safety briefing and follow safety instructions before participating in activities.
3. Customers are prohibited from engaging in activities outside the areas or boundaries designated by the guide or crew.
4. Customers are required to use the safety equipment provided or mandated for specific activities.
5. Activities may be suspended if sea or weather conditions are deemed unsafe.

Komodo National Park Visitors

1. Visits to the Komodo National Park area are subject to the rules and regulations established by the management and relevant authorities.
2. Customers must comply with all regulations regarding visits, the environment, wildlife, activities, and conservation areas.
3. Schedules or access to destinations are subject to change in accordance with the area management's policies.
4. Customers are prohibited from disturbing, feeding, chasing, touching, or otherwise interfering with wildlife.
5. Customers must maintain cleanliness and refrain from littering while within the tourism area.

Personal Belongings

1. Customers are responsible for their personal belongings brought along during the trip.
2. Komodo Saurus Adventure is not liable for the loss, damage, or misplacement of personal belongings resulting from customer negligence.
3. Customers are advised to safeguard valuables such as cash, travel documents, mobile phones, cameras, and other electronic devices.
4. In the event that an item is left behind, customers may contact the Komodo Saurus Adventure team for assistance in locating it.

Customer Conduct

1. Customers are required to maintain proper conduct and show respect toward guides, crew members, local communities, and fellow travelers.
2. Customers are prohibited from engaging in actions that compromise safety, comfort, or orderliness during the trip.
3. Customers are liable for any damage to facilities caused by their intentional actions or personal negligence.
4. Komodo Saurus Adventure reserves the right to terminate services for customers who engage in dangerous or unlawful behavior, or who disturb other participants.

Children and Participants with Special Needs

1. Parents or guardians bear full responsibility for children participating in the trip.
2. Certain activities may be subject to age, height, or physical condition requirements.
3. Customers are advised to communicate any special needs prior to booking so that these can be taken into account during trip planning.
4. Komodo Saurus Adventure will endeavor to provide all feasible assistance, subject to the prevailing service conditions and available facilities.

Documentation and Use of Photographs

1. During the trip, Komodo Saurus Adventure may capture photographs or videos for documentation and promotional purposes.
2. The use of customer imagery for promotional materials will be conducted in accordance with applicable regulations.
3. Customers who do not wish for their images to be used in promotional materials may submit a request to Komodo Saurus Adventure.

Customer Privacy and Data

1. Personal information provided by customers is used for booking, communication, administrative, and travel service purposes.
2. Komodo Saurus Adventure is committed to safeguarding customer information and does not use such data for purposes unrelated to its services without a valid basis.
3. Customers are responsible for providing accurate data and must not use another person's data without authorization.

Acceptance of Terms & Conditions

1. By booking a tour with Komodo Saurus Adventure, the customer acknowledges that they:
2. Have read and understood these Terms & Conditions.
3. Agree to all applicable terms.
4. Provide accurate and verifiable information.
5. Agree to comply with safety rules and destination-specific regulations during the trip.

Changes to Terms & Conditions

Komodo Saurus Adventure may update or modify these Terms & Conditions from time to time to reflect changes in services, policies, regulations, or operational requirements. The latest version will be displayed on the website and will be effective upon publication.

Contact Us

If you have any questions regarding tour packages, reservations, payments, cancellations, or these Terms & Conditions, please contact Komodo Saurus Adventure via the official contact details provided on the website.

Komodo Saurus Adventure
Labuan Bajo, Flores, Indonesia

Last updated: [1/September/2026]